Terms and Conditions

Our Products

The products sold under the label Wizzer and Whyte are all handmade in Melbourne.

While we try to ensure all of our products look as close as possible to the photographic representations displayed on our website, please understand that subtle variations will occur. We consider this to be a normal part of what makes our handmade products unique.

Products sold under the label Turkish, Grec and Bower are also hand made and manufactured in Europe, and great care is taken in sourcing these products. They also may vary slightly in appearance to their photographic representation.

Please choose your product carefully we do not refund or swap in the event you change your mind.

 

Shipping and Dispatch

As a lot of our items are handmade here in the studio, please allow up to 5 - 7 day for dispatch. The items we have manufactured elsewhere are usually dispatched sooner.

 

Returns and Faulty and Damaged Goods

If your item arrives faulty or damaged, please contact shop [at] wizzerandwhyte [dot] com [dot] au within 7 days of receipt for details of how to return your item for a replacement or refund.

Please note that we are unable to refund on items which have small variations in colour and design. We are also unable to accept returns on items after 7 days.

 

Contacting Us

Please use our contact form and listed email addresses for all correspondence.

 

Thanks for shopping with us!

Wizzer & Whyte.

shop [at] wizzerandwhyte [dot] com [dot] au